The only thing worse than bad, public feedback is bad, public feedback that could have been avoided.
If you are selling on Etsy or another platform that allows buyers to leave feedback, then you have probably experienced the anxiety of waiting on the page to load to see your latest review. Generally, things go smoothly and buyer and seller are both happy with the transaction and everything is peachy. Other times, not so much. We all make silly mistakes from time to time, especially as soloprenuers trying to do it all on our own, extra especially when times get busy! Of course you are doing everything on the front end to make sure all your customers are happy, but there is one place many sellers overlook that can be used to insert one final attempt at mitigating feedback drama – in this episode, I will explain what space that is and what to put in it!
In this episode:
- I explain what some people think feedback is and how it works – and that they don’t realize that it’s a big deal to you.
- How we can help our customers help us.
- My super simple solution that has saved my butt multiple times, with EXACT script.
- The goal of this practice and the reason it works.
Listen to this episode to get all the details on this important step you don’t want to miss on all your future orders!
Feel free to leave a comment here with any suggestions you have for mitigating bad feedback after purchase!